Frequently Asked Questions

Do you need a question answered? please email support .

Account

How do I get started?

Start by creating an account. If your invited to use Turnover by a Production, make sure your signing up with the same e-mail as the production invited you on or ask them to update the e-mail to your current account.

Now your ready to create jobs and clock hours.

How do I change my password?

You can change your password in 2 ways:

  1. From the login screen, click Forgot Password and follow the instructions.
  2. While logged in, go to Settings → Security and change Password.

How do I set default job data?

You can set your default job data as department, job title, invoicing and social costs from Settings → Preferences.

Note: You can only choose between departments and job titles that already exists as a presets in Turnover. If you feel that your position has been left out, send us an email, so we can add it for you.

Is Turnover free?

We strive to keep Turnover free for single users, so freelancers can enjoy its core features without cost. However, building and improving the platform takes significant time and resources. If you find Turnover helpful, please consider supporting us through our voluntary freelancer subscription — quality of life features will be added here in the future.

If you're a producer looking to gather work times from your crew all in one place, Turnover is available under a producer subscription.

Day to day

How do I create a job?

Go to Jobs → Add Job:

  1. Enter the basic job details: production name, company, and your position.
  2. Set the contract rate and choose the interval — per hour or per day. The processor adjusts for workday hours automatically.
  3. Choose if you’re invoicing from your own company or getting a salary from the employer. If invoicing, set your social cost percentage.
  4. Select a processor to calculate your work hours into a fee.

If your production uses Turnover, they’ll add the job for you — just check if its according to contract. Once tje first first workday is approved, the job can not change.

How do I clock in/out?

You can clock in/out in 3 ways:

  1. Dashboard / Jobs — Click the status icon, clocked in times on a job entry or Clock in / out.
  2. Jobs → Add Days — to add multiple days at once (limited input options available).
  3. Jobs → CSV Import — to upload entries in bulk. Contact support for an example file.

If you only want to clock in, leave the clock out time blank.

See: Overrides.

What is overrides?

Overrides is a way for you to give additional inputs to the processor. It could be everything from turning a calculation parameter on / off, adding travel time, or saying that this day should be a part an weekly average calculation. Only overrides known by the processor will be displayed as an option when you edit your job entry.

Must not be confused with Adding Payment. If you made an agreement with your employer on the fly that it will be paid a special way, and it can not be handled by the processor. You can add or edit payment lines after the calculation has been done. Note that this change will follow whatever processor you may add later. These changes are separately tracked so you easily can find out who and when the change happened.

What does the status icons mean?

General icons:
  • Active job.
  • On the Clock.
Production related icons:
  • Approved.
  • Rejected.
  • Adjusted (sent in, rejected then corrected by the worker).
  • In progress.
  • Sent.
  • Not sent.

Technical

What is a processor?

A Processor is responsible for converting job and workday (job entry) details into a payable fee. Without a processor, Turnover can’t calculate the payment for a workday.

Some calculations depend on information from other days — for example, weekly average calculations or turnover — so Turnover will keep re-checking the fee to ensure it’s up to date until the approval process has started.

If you change the processor, the calculated fees for your workdays may change. This can happen until the job is archived or the workday is sent for approval by the production.

Productions

How do I import crew with csv?

Download and open this example file in Excel (or another spreadsheet tool). When you’re done editing, export the file as .csv (comma-separated). Then upload it on the Crew page in Turnover. If your file contains columns that Turnover doesn’t recognize, they will simply be ignored during import.

Processor: To ensure the correct processor is applied to a job, fill in the Processor Identifier column with one of the following values. If you need a version other than the current one, specify it in the Processor Version column.

  • NFF_REKLAME_NO_1999
  • NFF_SPILLEFILM_NO_2024
  • NFF_TVDRAMA_NO_2024
  • NFF_TVUNDERHOLDNING_NO_2024

Rate: Enter the crew member’s rate in the Rate column. In the Rate Interval column, specify whether the rate is per hour or per day. If the crew member sends invoices, add any value (e.g. “yes”) in the Invoicing column.

What is the production access levels?

Access Levels in a Production:
  • OWNER — The subscription holder. Full access to everything in the production.
  • PRODUCER — Same access as the Owner, but cannot delete the production.
  • ADMIN — Full management access, but cannot edit production details or edit access.
  • COORDINATOR — Has access to crew list but not accounting data.
  • CREW + — Can edit their own jobs. Handy for shorter productions.
  • CREW — Can clock hours on their jobs and access the front page of the production.
  • GUEST — Minimal access just for the purpose of clocking hours.