Frequently Asked Questions
Do you need a question answered? please email support .
Our Privacy Policy explains what we do with your data, and our Terms of Service what you agree to when you use Turnover.
Account
How do I get started?
Start by creating an account.
Now your ready to create jobs and clock hours.
If your invited to use Turnover by a Production, make sure your signing up with the same e-mail as the production invited you on or ask them to update the e-mail to your current account.
Why can't I log in after signing up?
You need to verify your email address before you can log in. When you sign up, we send you an email with a verification link. Click the link, and then log in as normal.
If you can't find the email, check your spam or junk folder. The link is valid for one hour. If it has expired, or the email never arrived, go to Resend verification email (also linked from the login page) and we will send you a new one.
Resetting your password with Forgot password also works: opening the link in the reset email verifies your email address as well.
How do I change my password?
You can change your password in 2 ways:
- From the login screen, click Forgot Password and follow the instructions.
- While logged in, go to Settings → Security and change Password.
How do I unsubscribe?
Go to Subscription in your account menu, or navigate directly to your subscription page.
Choose Cancel now to end your subscription immediately, or Cancel at period end to keep access until your current billing period runs out, then click Cancel subscription.