Frequently Asked Questions

Do you need a question answered? please email support .

Our Privacy Policy explains what we do with your data, and our Terms of Service what you agree to when you use Turnover.

Processing

What is a processor?

A Processor is responsible for converting job and workday (job entry) details into a payable fee. Without a processor, Turnover can’t calculate the payment for a workday.

Some calculations depend on information from other days — for example, weekly average calculations or turnover — so Turnover will keep re-checking the fee to ensure it’s up to date until the approval process has started.

If you change the processor, the calculated fees for your workdays may change. This can happen until the job is archived or the workday is sent for approval by the production.

Which processors can I choose on a job?

Processors are organised under country and union. When choosing a processor on a job, the selector only lists what you follow. If you follow nothing, it lists every public processor.

Shortening the list can be done in two ways:

  1. Navigate to Preferences → Followed processors.
  2. Click Follow processors to choose what you would like to follow.
  3. Click Unfollow if you do not want to follow it anymore.
  1. Open Processors.
  2. Click Follow on a country, a union or a single processor.
  3. Click Unfollow if you do not want to follow it anymore.

Following a country or a union includes every processor from it.

Two kinds of processors are always listed, whatever you follow. The processor the job already uses, and limited-access processors that have been shared with you or your company, which are listed at the bottom of the Processors page.

See also What is a processor?

Who maintains a processor?

Every processor page on Processors says who maintains it under Maintained by.

  • Public processors are maintained by Turnover App AS — contact support@turnover.no — unless the page names somebody else.
  • Limited-access processors are maintained by the person named on the page.
  • A processor marked Unmaintained has nobody maintaining it, so errors and missing rules may not be fixed.

If a processor calculates something wrong, a rule in the agreement isn't implemented, or you would like one implemented, contact its maintainer.

What are default overrides?

Default overrides are settings that are automatically applied whenever a new job entry is created. They ensure certain options or values are prefilled based on your production setup.

You can define default overrides at the Company, Production, Crew, or Job level. If multiple levels define the same override, the Job level takes priority over Crew, Crew over Production and Production over Company.

  • Lunch deduction — A preset that automatically applies the standard lunch deduction whenever hours are clocked. It can still be changed on each job entry if needed.
  • Clock time rounding — Ensures that clock-in and clock-out times are rounded to the set interval. For example, times may round to the nearest 5, 10, or 15 minutes depending on your production rules. This helps standardize time entries across your crew.
  • Per diem rate set — Which of the rate sets on your accounting page a per diem starts from. The set decides what each meal is worth, how much of it is tax-free, and which salary types the two halves are paid into. It can still be changed on the entry itself.

Per diem amounts is not one of these, though it sits on the same page. Whether the amounts a rate set states can be typed over is asked once, of the production, and binds every job under it — so there is nothing for a job or a crew member to answer. See Per Diem

What are overrides?

Overrides is a way for you to give additional inputs to the processor. It could be everything from turning a calculation parameter on / off, adding travel time, or saying that this day should be a part of an weekly average calculation.

Only overrides known by the processor will be displayed as an option when you edit your job entry.

Must not be confused with Adding Payment. If you made an agreement with your employer on the fly that it will be paid a special way, and it can not be handled by the processor. You can add or edit payment lines after the calculation has been done. Note that this change will follow whatever processor you may add later. These changes are separately tracked so you easily can find out who and when the change happened.

See: Travel Time, Lunch Deduction, Turnover.

Travel Time.

Travel Time has two main options:

  1. Enter minutes traveled before and/or after your workday.
  2. If the entire day is spent traveling, select Yes under Travel day. It then uses the clock in and out times as travel times.

The Processor will know how much travel time that needs to be deducted, so enter your actual travel duration.

In some cases, there may be more than one rule for deductions — choose the correct one under Travel Time Deduction.

Note: If you are the driver of a car, this time usually counts as work time, not travel time. Check with your production for guidance.

Lunch Deduction.

Lunch Deduction is applied when an employee is provided lunch. This ensures the meal’s value is reported correctly for taxation purposes.

On a workday, pick the right one under Select from preset… and the amount fills itself in, or type an amount straight into the field. A deduction takes money off the day, so it is 0 or a negative number.

Picking one only fills the amount in — the number then lives on the workday, so a later change to the list never moves a deduction already taken.

If you want an option to be selected automatically when adding a workday, you can set a default override when editing the job or by contacting your production.

The amounts on the menu are set by your company, and a production can differ from it — see Lunch Deductions.

Turnover.

Turnover is paid when there is too little rest between the end of one workday and the start of the next. Turnover compares the clock-out of the earlier day with the clock-in of the day that follows it, and if the gap is shorter than the rest period your agreement sets, the hours that fall short are paid on the later day — capped at the hours actually worked that day.

It is applied on its own wherever the processor defines it. The override only exists so a single workday can be taken out of it, by setting Turnover to Disabled on that day.

On a job that belongs to a production, only workdays that have been sent are compared. A day that is still unsent is not something the production can see, so it is not allowed to change what anybody is paid — which means the day before it has to have been sent before turnover shows up on the day after. Send the earlier day and the turnover appears.

This is deliberate: without it, a draft, or a wrong day somebody forgot to delete, would quietly trigger turnover on a day the production has no way of looking at. On a job with no production behind it there is nothing to send, so every day counts straight away.

Turnover is one of the calculations that reads other days, so it keeps being re-checked until the approval process starts — see What is a processor? and Status icons for what sent and unsent look like.